frequently asked questions
Where can I re-download my purchase, receipt, or license key?
We are backed by the eCommerce provider Gumroad. With Gumroad, each purchase has a built-in Account to help you manage downloads. You can visit your Account at gumroad.com/library or, follow the steps below:
1. Go to gumroad.com
2. Click Login in the top right
3. Enter the same email you used to purchase
4. Boom! You should be on your Account/Downloads page
From there you'll be able to access all your purchases and information.
How do I fix a strange crash, or freeze while a tool was updating, or installing?
We do our best to provide stable tools, but errors may occur on occasion. Typically, this happens during a major Adobe update (i.e. CC 2018 > CC 2019).
In most cases, a quick re-installation will resolve most Extension issues. Grab the latest Installers by visiting your Account via Gumroad - gumroad.com/library
My payment isn’t going through, how can I checkout?
We use the eCommerce provider Gumroad, and use their recommended payments. Per Gumroad’s guidelines, our store accepts the following payment methods:
Visa (including Visa Electron)
For more details about buying and paying through Gumroad please read - help.gumroad.com/buying-on-gumroad
Can my company purchase with a purchase order, or invoice?
We have a partner affiliation with Toolfarm, a reputable software distributor that can handle more payment methods (including purchase orders, international banks, invoices and more)
Visit toolfarm.com/vendor/mt_mograph to use their service.