FAQ

Here are some of the most commonly asked questions about our tools. Please contact us for assistance. 

 

I want to re-download

It is easy to re-download any of the tools, receipts/invoices or project files you ordered. Our store is backed by the eCommerce service Gumroad. Through Gumroad you're able to access all your purchases now or in the future. To access your account follow the steps below: 

1. Go to gumroad.com 
2. Click Login
3. Enter the same email you used for the purchase
4. Boom! You should be on your Account/Downloads page

From there you'll be able to access all your purchases and information.

 
 

Trouble installing

Look on the Preferences screen in After Effects. The Preference window is in your After Effects Menu Bar > File > Preferences. Please enable “Allow Scripts to Read & Write Files” if the option is off.
 
If you still don't see any windows, check if an Install window got hidden behind the AE application window. On some computers (Windows) the Install window can get created behind the application.

Lastly, make sure you are using the Installers that come with our tools. Third-party installers can generate lots of trouble.