Kick off 2021 in style! remain to enjoy our BUY ONE, GET ONE 50% OFF automatic discount at Checkout

Where can I re-download my license key, latest installers and receipt?

Your purchase comes with a User Account on www.mtmograph.com where you can access all your Downloads. 

Your Account is automatically created at Checkout. You can access your Account and create a Password by clicking the link from the Order Details email. This link is sent to the Email Address used for Checkout.

Click below to visit the Login page to access your Account. 

How can I fix a weird crash, or freeze while a tool was updating, or installing?

We do our best to provide stable tools, but errors may occur on occasion. Typically, this happens during a major Adobe update (i.e. CC 2019 > CC 2020) which can break the Auto-Update system, where a patch can’t be delivered.

In most cases, a quick re-installation using the latest Installers will resolve most Extension issues. You can grab the latest Installers any time by visiting your Account > Downloads page.

Click below to visit the Login page to access your Account. 

How many installations am I allowed with my license key?

All purchases of Boombox, Motion come with a single-user commercial license. Meaning each License is valid for one installation per seat.
 
You can use a License Transfer and Logout option, to migrate workstations keys.

# quantity purchased = # of installs/seats

My payment isn’t going through?

We use the eCommerce provider Shopify, and use their recommended payment providers. Our store accepts the following payment methods: 

- Visa
- Mastercard
- Amex
- Discover
- JCB
- Diners Club
- Elo
- Shop Pay
- Apple Pay
- Google Pay
- Paypal

For more details about buying and paying methods please contact our Customer Support below.

I can’t get the included Installer to work, is there a work around?

Some workstations with limited Admin privileges may not be able to use the included Installer package (.pkg / .exe). But using the below, manual installation method has been proven to be a workaround. 

On Windows
1. Rename your .zxp extension file to use .zip instead. (you may get a warning, click OK)
2. Unzip the file, you will get a folder.
3. Rename the folder to com.mtmograph.XXXXXX (xxxx = motion, boombox or wander)
4. Copy that folder into 
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ 
(if a folder already exists for the tool already delete or replace the folder to overwrite the previous installation)
5. Restart After Effects
Your extension can be found under Window > Extensions

On Mac:
1. Rename your .zxp extension file to use .zip instead. (you may get a warning, click OK)
2. Unzip the file, you will get a folder. 
3. Rename the folder to com.mtmograph.XXXXXX (xxxx = motion, boombox or wander)
4. Copy that folder into 
~/Library/Application Support/Adobe/CEP/extensions 
(if a folder already exists for the tool already delete or replace the folder to overwrite the previous installation)
5. Restart After Effects
Your extension can be found under Window > Extensions

Can my company purchase with a Purchase Order (PO), or Invoice?

We have a partner affiliation with Toolfarm, a reputable software distributor that can handle more payment methods (including purchase orders, international banks, invoices and more)

Visit toolfarm.com/vendor/mt_mograph to use their service.